A good opportunity lands in the team channel.

Someone tags the relevant media lead. Another colleague suggests an expert. Six replies later, everyone agrees it looks promising. Nobody has contacted anyone. This is one of the ways media opportunities disappear. There was no bad decision; there was barely a decision at all.

Shared visibility can create ambiguity

Communications is collaborative, and that is generally a strength. But when an opportunity is visible to several people, it becomes surprisingly easy for each person to assume someone else is taking the next step. The answer is not more process. Most teams could do with less of it.

What they do need is clarity. Once an opportunity is being pursued, somebody should know whether the expert has been contacted, whether the journalist has been approached and what needs to happen next. That person does not have to do everything. They simply need to own the progress.

The approval question

Ownership is closely connected to another common source of delay: decision rights. Does a routine proactive pitch need approval? Which topics require senior input? At what point does an issue become sensitive enough to involve another team? “It depends” is a perfectly reasonable answer. The problem is when nobody knows what it depends on.

Good communications operations give straightforward opportunities enough freedom to move quickly while making sure genuinely sensitive issues receive the scrutiny they need.

Ownership creates useful evidence

Clear ownership also makes it easier to understand what happened to an opportunity. If a promising story did not progress, was the expert unavailable? Did the journalist decline? Was the angle weak? Did approval take too long? Or did the team decide, quite reasonably, not to proceed?

Without ownership, those distinctions tend to disappear. That makes the process harder to improve, because every opportunity that failed to produce coverage can start to look the same. PitchVector makes opportunity ownership visible within the workflow, but the principle is not particularly technological.

THE PRINCIPLE

If everyone can see an opportunity but nobody knows who is responsible for the next step, it can easily be missed.

Clarify who reviews an opportunity and takes it forward.

Explore the team workflow